piggyTerms of Use

Account opening on piggy begins with email registration, identity verification (KYC), and selection of a payment method. When you join our platform, you agree to our terms and acknowledge that our services are available only where local law permits. We enforce these terms consistently to protect both our account holders and our operations.

This document outlines your rights and responsibilities when you use piggy. It covers account ownership, deposits and withdrawals, bonus terms, game rules, dispute resolution, and jurisdiction restrictions. We have written it in plain language so you understand our commitments and your obligations before you register.

We encourage you to read these terms carefully. If you do not agree with any part, you should not open an account on piggy. If you have questions about our terms, our support team speaks English and can clarify specific points.

Account ownership and verification on piggy

When you register on piggy, you must provide accurate personal information. Your account is for your use only — you may not share login credentials or allow others to access your account. If you suspect unauthorized access, contact our support team immediately and we will freeze your account pending investigation.

We require identity verification (KYC) before you can deposit. You must upload a government-issued ID and proof of address. We use this information to prevent fraud, money laundering, and underage access. We do not sell or share your documents with unrelated third parties. Our privacy policy details how we handle your data. If verification takes longer than expected, our support team can explain why or request additional documents.

Deposits, withdrawals, and payment methods on piggy

We accept five major e-wallets on piggy: DANA, e-wallet, mobile banking, local payment, and online payment. We also accept e-wallet transfers and virtual-account deposits from mobile banking, local payment, online payment, and e-wallet. When you deposit, your funds pass through a review window to prevent fraud. E-wallet deposits typically settle within minutes if your issuer confirms the transaction immediately. Bank transfers depend on your bank's processing speed.

Withdrawals on piggy return to the payment method you used for deposits. We review all withdrawal requests for compliance before processing. E-wallet withdrawals typically complete within hours; bank transfers may take one to two business days. We do not claim subject to verification — such promises are unrealistic. During holiday periods (Idul Fitri, Idul Adha, Imlek, Nyepi), processing may extend slightly due to banking closures. You are responsible for verifying your payment method details before submitting a withdrawal request.

• Deposit review: We screen deposits for fraud and compliance. If we detect suspicious activity, we may request additional verification from you.
• Withdrawal holds: We may place temporary holds on withdrawals if account activity appears unusual. Our support team will explain any hold and timeline for release.
• Payment method mismatch: If your withdrawal payment method details do not match your deposit method, we may delay processing while we verify your identity.
• Fees: We do not charge deposit fees. Some payment methods may deduct a small processing fee on withdrawal — your piggy account displays this before you confirm.

Bonus terms and promotional offers on piggy

We do not publish fixed bonus amounts on piggy. We may offer promotional credits or tournament entry bonuses at certain times. Any bonus we offer comes with clear terms: which games qualify, any minimum play-through requirements, and withdrawal conditions. We publish these terms when the promotion runs so you know the rules before accepting a bonus.

Bonuses on piggy are non-transferable and expire if unused within the stated period. We may withdraw a bonus if we detect abuse — for example, depositing solely to claim a bonus, then withdrawing immediately. If you have questions about bonus eligibility or expiration, contact our support team before the deadline passes.

We at piggy do not hide bonus conditions in small print. Our terms are stated plainly before you claim any offer.

Game rules and fair play on piggy

Our slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) run on random number generators. Each spin is independent. We publish the payout rules before you play so you understand what each symbol pays. Our live-dealer tables (European Roulette, blackjack, Dragon Tiger, baccarat) use real dealers and physical equipment broadcast via multi-camera studio feeds.

On piggy, you agree that you will not use automated betting systems, bots, or other software to gain unfair advantage. If we detect such activity, we will close your account and forfeit your balance. You also agree that you will not attempt to manipulate game outcomes or collude with other players. All game results on piggy are final — we do not reverse outcomes except in documented technical errors (e.g., a live-dealer broadcast failure that affected fair play).

Dispute resolution and complaints on piggy

If you have a complaint about a transaction, game outcome, or our service, contact our support team with details. We investigate disputes promptly and respond within five business days. If we cannot resolve your complaint, we will explain our position and describe any appeal process available to you.

We do not guarantee that every appeal will overturn our original decision. However, we commit to transparency — we will explain the rule or policy we applied and why. If you remain dissatisfied, you may escalate to our compliance team, who will review the case independently.

• 1
  Submit your complaint to supportStep 1

  Provide specific details — transaction ID, game round, date, and what happened.

• 2
  We investigate and respondStep 2

  We review logs, game records, and account activity. We respond within five business days.

• 3
  Appeal if you disagreeStep 3

  If unsatisfied, request review by our compliance team with additional context.

Jurisdiction, service availability, and account closure on piggy

Our piggy platform is available only where local law permits. We do not operate in jurisdictions where online gaming is prohibited. Before opening an account, you are responsible for verifying that access and use comply with your jurisdiction's law. We cannot provide legal advice on your local situation.

We reserve the right to close your account at any time if we believe you have violated our terms or local law. We will notify you of closure and inform you how to withdraw any remaining balance. If we suspect illegal activity (e.g., money laundering, fraud), we may be required by law to report to authorities and may not be able to return your balance immediately.

Your use of piggy constitutes acceptance of these terms. We may update these terms at any time. If we make material changes, we will notify account holders via email at least 14 days before the new terms take effect. Your continued use of piggy after that date means you accept the updated terms.

Summary of your rights and our commitments

On piggy, you have the right to transparent game rules, fair dispute resolution, and secure data handling. You have the right to withdraw your balance to your original payment method, subject to our review process. You have the right to contact our support team with questions or complaints — we respond in English within business hours.

We at piggy commit to publishing our terms plainly, protecting your personal information, processing withdrawals fairly, and investigating complaints promptly. We do not fabricate bonus amounts, game outcomes, or processing times. We operate within local law and report suspicious activity to authorities as required.

If you have read these terms and agree to them, you may proceed with account registration on piggy. Your registration confirms that you understand our terms, that you are of legal age in your jurisdiction, and that you use piggy only for entertainment purposes in jurisdictions where online gaming is permitted by law.