piggy Casino & Sportsbook FAQ
Users new to piggy often ask about account setup, payment methods, game rules, and account security. This page answers the most common questions we receive from players in supported jurisdictions. Whether you are opening your first account, making a deposit, or learning how our live-dealer tables and slot tournaments work, you will find practical answers here.
Our FAQ covers the core topics: how to register and verify your identity, how to deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, what rules apply to football betting and live casino games, and how to protect your account. Each answer is written in plain language so you can understand the process without jargon.
If your question is not answered here, or if you need help with a specific transaction, contact our support team. We speak English and respond during business hours. For detailed information about our terms, data handling, or jurisdiction restrictions, read our Terms of UsePrivacy Policyand Jurisdiction Notice
Topics covered in this FAQ
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfer
- Game rules and supportfootball betting, live-dealer tables, slots, and promotion codes
- Security and dataaccount protection, data deletion, and jurisdiction notice
Read the answers below. If you need further help, contact our support team or review our full terms and policies.
Account and registration
Opening a piggy account takes a few minutes. First, visit our registration page and enter your email, username, password, and mobile number. We send a verification email to confirm your address. Click the link in that email to activate your account.
Next, you complete identity verification (KYC). Upload a government-issued ID (passport or national ID) and proof of address (utility bill or bank statement). Our team reviews these documents, usually within a few hours. Once verified, you can select a payment method and make your first deposit.
After your first deposit clears, you can access all piggy games: slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), live-dealer tables (roulette, blackjack, baccarat, Dragon Tiger), and sportsbook markets (Liga 1, Piala AFF, Champions League, esports). You are responsible for verifying that opening an account complies with your local law.
KYC (Know Your Customer) verification requires two documents: a government-issued ID and proof of address.
Government-issued ID: Passport, national ID card, or driver's license. The document must show your full name, date of birth, and photo. It must be valid (not expired).
Proof of address: A utility bill, bank statement, or government letter dated within the last three months. The document must show your name and current address. A mobile phone bill or rental agreement is also acceptable.
Upload clear, legible photos of both documents. If the images are blurry or incomplete, our verification team will ask you to resubmit. Verification typically takes a few hours, but may take longer during peak periods or if additional information is needed.
Payments and transactions
Depositing via local payment, online payment, or e-wallet on piggy is straightforward. After you log in, go to the Deposit section and select your payment method. Enter the amount you want to deposit.
You will be redirected to the payment app (mobile banking, local payment, or online payment). Confirm the transaction in your app using your PIN or biometric authentication. Once confirmed, the funds transfer to your piggy account. Most e-wallet deposits complete within seconds, though occasionally a transaction may take a few minutes to process.
We also accept e-wallet, mobile banking, local payment, and bank transfers via online payment, e-wallet, mobile banking, and local payment. Bank transfers may take longer — typically a few hours during business hours. If your deposit does not appear after the expected time, contact our support team with your transaction reference number.
All deposits are subject to our standard review process. We may ask for additional verification if a deposit appears unusual or if your account is new.
If a deposit or withdrawal does not complete, the first step is to check your payment app or bank account. Sometimes a transaction fails on the payment processor's side but succeeds on ours, or vice versa. Check your online payment, e-wallet, mobile banking, or bank app to see if the money left your account.
If the money left your account but did not arrive in piggy, contact our support team immediately. Provide your transaction reference number (from your payment app or bank statement) and the amount. We will investigate and either complete the transaction or process a refund to your original payment method.
If the transaction failed on the payment processor's side (you see an error message in local payment, online payment, or e-wallet), the money should not have left your account. Wait a few minutes and try again, or select a different payment method.
Withdrawals may take longer to process than deposits. We review all withdrawal requests for compliance and fraud prevention. Most withdrawals complete within a few hours, but some may take longer depending on your bank or payment processor.
Game rules and support
Before you start playing on piggy, read our Terms of UseThe terms explain how our games work, what happens if there is a dispute, and your rights as a user.
For slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), understand that each spin is independent and the outcome is determined by a random number generator. There is no strategy that guarantees a win. Each game has a return-to-player percentage (RTP), which is the average amount returned to players over many spins — this is not a guarantee for any single session.
For live-dealer games (roulette, blackjack, baccarat, Dragon Tiger), the rules are the same as in physical casinos. The dealer's actions are broadcast live, and you place your bet before the outcome is determined. For football betting and esports markets, odds change based on real-world events and market movement.
All games on piggy are available only where local law permits. You are responsible for verifying that gaming is legal in your jurisdiction before you play.
Promotion codes on piggy are entered during account registration or in your account settings after you log in. Look for a "Promotion Code" or "Bonus Code" field on the registration form. If you have a code, enter it before you complete registration.
If you already have an account and want to apply a code, log in and go to your account settings or promotions section. Some codes are time-limited or apply only to new accounts, so check the terms of the promotion before you enter the code.
If a code does not work, it may have expired or may not apply to your account. Contact our support team with the code and the date you tried to use it. We can tell you whether the code is valid and help you apply it if possible.
We do not offer fixed bonus amounts or guaranteed percentages. Any promotion is subject to our terms and conditions, which you should read carefully.
Our piggy support team is available during business hours. We speak English and can help with account questions, payment issues, game rules, and technical problems. Live chat is the fastest way to reach us if you need immediate help.
If live chat is not available when you contact us, you can leave a message and our team will respond as soon as possible. For urgent issues (such as a transaction that did not complete), include as much detail as possible: your account email, the transaction reference number, the amount, and the payment method you used.
You can also email our support team directly. Response times may be longer than live chat, but email is useful if you need to attach documents or if your issue is complex.
We do not offer customer support. Our team works during standard business hours in our operating region. If you contact us outside these hours, we will respond when we return to work.
Security and data
To request deletion of your personal data from piggy, contact our support team in writing. Include your account email and a clear statement that you want your data deleted. We will confirm receipt of your request and explain what data we can delete and what data we must retain for legal or regulatory reasons.
Some data must be kept for a period of time to comply with anti-money-laundering (AML) and know-your-customer (KYC) regulations. We cannot delete transaction records, identity documents, or account history if doing so would violate these requirements. However, we can delete other personal information such as your phone number or address once the retention period has passed.
If you want to close your account and stop using piggy, you can request account closure. We will close your account and mark it as inactive. You can still request data deletion after your account is closed, subject to the same legal and regulatory constraints.
For more information about how we handle your data, read our Privacy Policy