piggy Platform Privacy Notice

This page describes what we collect when you use piggy and how we keep that data protected. We collect personal information only as necessary to operate our platform, comply with law, and provide account services. We do not sell your data to unrelated third parties, and we keep your information compartmentalized so that payment data, identity documents, and gaming activity remain separate.

Our piggy platform processes data in multiple locations. Your servers may sit outside your jurisdiction — we detail this below so you understand where your information is held. We encrypt all data in transit using TLS and store sensitive information on secure, isolated servers. You have the right to access, correct, and request deletion of your personal data, subject to regulatory retention requirements.

We write this privacy notice for account holders considering opening a piggy account or already using our platform. We explain what information we collect, how we use it, who may access it, and what rights you have. If you have questions after reading this, our support team can provide clarification.

What data we collect on piggy

We collect information in several categories. First, registration data — your email address, username, and password. Second, identity and verification documents — your government-issued ID, proof of address, and any additional documents required by law or our compliance team. Third, payment information — the payment method you choose (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank account details) and transaction history.

Fourth, we collect gaming activity — the games you play, your bet amounts, your account balance, and the results of each round or match. Fifth, we collect technical data — your IP address, device type, browser, and access logs. We use this technical data to detect fraud, prevent unauthorized access, and understand platform usage patterns. We do not use cookies to track you across unrelated websites; our cookies are limited to your piggy session only.

How we use your data

We use registration data and identity documents to verify your account and comply with anti-money-laundering (AML) and know-your-customer (KYC) requirements. Payment information is used to process deposits and withdrawals. We never retain full payment card or bank account details — we store only tokenized references that allow us to identify which payment method to return funds to.

We use gaming activity data to settle your account balance, generate your transaction history, and detect unusual patterns that might indicate fraud or account compromise. Technical data helps us maintain platform security and troubleshoot performance issues. We do not use your data for marketing purposes without your consent, and we do not share it with external marketing firms.

Third parties who may access your data

Our piggy platform works with limited third parties. Payment processors (e.g., e-wallet providers and banks) receive only the information necessary to process your transaction — typically your account identifier, transaction amount, and timestamp. These processors operate under their own privacy policies, which we do not control.

We may share your data with legal authorities if required by law — for example, if law enforcement presents a valid warrant. We may also share data with our compliance and fraud-prevention teams. We never sell data to advertising networks, data brokers, or unrelated commercial entities.

We at piggy believe your data is yours — we are stewards, not owners.

Data retention and deletion

We retain your personal data for as long as your piggy account is active. If you close your account, we retain your identity documents and transaction history for a minimum of five years to comply with financial regulations and anti-money-laundering law. After that period, we securely delete the data unless we are required by law to retain it longer.

You may request deletion of your personal data at any time by contacting our support team. We will comply with your request except where we are required by law to retain the information. For example, we cannot delete transaction records if they are needed for a regulatory investigation or a pending withdrawal dispute.

• 1
  Registration and identity dataCategory 1

  Retained for account lifetime plus five years post-closure (regulatory requirement).

• 2
  Gaming activity and transaction historyCategory 2

  Retained for account lifetime plus five years post-closure (AML compliance).

• 3
  Technical and access logsCategory 3

  Typically retained for one year for security purposes, then deleted.

Your rights on piggy

You have the right to access all personal data we hold about you. You can request a copy of your data by contacting our support team — we will provide it in a readable format within a reasonable timeframe. You also have the right to correct inaccurate data. If your address or email has changed, you can update it directly in your piggy account settings.

You have the right to request deletion of your personal data, subject to regulatory retention requirements. You have the right to restrict how we use your data — for example, you can disable optional features like marketing communications. You also have the right to data portability — if you close your piggy account, we can provide your data in a structured, portable format so you can transfer it to another service.

Cookies and tracking on piggy

Our piggy platform uses cookies to maintain your login session and remember your preferences (language, theme). These are session cookies — they expire when you close your browser. We do not use tracking cookies that follow you across other websites.

You can disable cookies in your browser settings, but this may affect your ability to use piggy. We do not respond to "Do Not Track" signals because we do not engage in cross-site tracking. Our analytics are internal only — we track page views and user flows to improve our platform, but we do not share this data with external analytics services.

Data location and international transfers

Our piggy servers are located in multiple jurisdictions, which may include countries outside Indonesia. Your data may be transferred, stored, or processed outside your home country. When we transfer data internationally, we use standard contractual clauses or other mechanisms approved by data-protection authorities to ensure your information remains protected.

By opening a piggy account, you consent to your data being transferred and processed in these locations. If you are uncomfortable with international data transfer, you should not open an account. We cannot guarantee that your data will remain exclusively within Indonesia or any other specific country.

Contact and data subject requests

If you have questions about our privacy practices, want to access your data, or wish to exercise any of your rights, contact our support team through your piggy account or via email. We respond to data subject requests within thirty days. In some cases, we may need additional time to locate or compile your information — we will notify you if a delay is necessary.

This privacy notice may be updated periodically. We will notify you of material changes via email or through your piggy account. Your continued use of the platform after changes become effective constitutes your acceptance of the updated notice. We recommend reviewing this page occasionally to stay informed of any updates.

piggy Privacy Notice — summary and responsibility

We at piggy collect personal data necessary to operate our platform, comply with law, and provide account services. We compartmentalize your data, encrypt it in transit and at rest, and restrict access to authorized personnel only. We do not sell your information to unrelated third parties. We retain your data according to regulatory requirements and delete it securely when no longer needed.

Your data may be processed internationally. You have the right to access, correct, and delete your personal information, subject to legal retention requirements. You have the right to restrict how we use your data and to request portability of your information. Our support team can clarify any questions about our privacy practices and can help you exercise your rights.

We take data protection seriously because we believe your information is your own. If you believe we have mishandled your data or violated this privacy notice, contact our support team or the relevant data-protection authority in your jurisdiction. By using piggy, you accept this privacy notice and our practices as described.